Shipping

How long will it take to receive my order?
It takes about 2 working days to produce our yoga clothes. After the production is completed, the order will be shipped to the continental United States via USPS within 3-5 working days, and the international shipping time depends on the destination. For international orders, depending on the destination, it may take up to 2 weeks of delivery time.

Do you ship internationally?
We are very happy to meet international orders! Our production time is the same, and the delivery time varies depending on your country/region.



Pay

What type of payment do you accept?
We accept all major PayPal/credit cards and use a credit card processor called Bolt to ensure that your payment is safe, reliable and easy. In addition to all major credit cards, we also accept PayPal for fast checkout! Please note that all our prices are listed in U.S. dollars and your card will be charged in your respective currency.



Returns and cancellations

1. How to cancel my order?

After processing each order, immediately send it to our distribution warehouse for shipment. The order cannot be cancelled after it is shipped.

How can I apply for a refund?
To get a refund for a physical product purchased online, you need to contact customer service to request a refund.

How can I cancel my reservation?
To request cancellation of this product, please contact us via service@folshe.com or Facebook page. After the order is placed, the order for the inventory item will be sent to our warehouse for shipment immediately, so the inventory item cannot be cancelled.

4. How long does it take to refund?

If you receive a refund via any major credit card, the refund processing time is 1-2 business days. If you receive a refund via PayPal, the refund processing time is 7-10 business days. Don’t worry, unless you accidentally add too many clothes out of excitement, we don’t think you need a refund.



product

Can I return the goods?
We are always committed to ensuring that customers like our products, but if you need to return them, we are happy to help you. Just send us an email directly and we will take you through the whole process.

Can I personalize my product?
It depends on the creator and the product. All options are listed on the product page, so find custom options here.



Product repair

Cleaning and maintenance of FOLSHE products:

1. How to wash?

In the delicate or hand wash cycle, please wash with cold water. Wash separately according to color and fabric weight. Washing light and dark clothes separately will help maintain color integrity. Avoid washing light-colored clothes with heavier clothes to avoid rubbing and damaging lighter fabrics.

2. What cleaning agent is used?

Use mild detergents, preferably non-toxic and biodegradable detergents. Do not bleach or add fabric softener. Strong chemicals will degrade wool over time.

3. How to dry?

To reduce shrinkage and reduce energy consumption, hang it to dry or lay it flat. If you use a clothes dryer, use a low fire to dry it.

4. How to iron?

Do not iron 100% poly lint cotton. If you need a lot of lint, you can iron it at a lower temperature.
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